Seller Terms of Service for TikTok Shop

Seller Terms of Service for TikTok Shop

For Sellers registered on and before 6th May: The updates to the Seller Terms of Service for TikTok Shop will take effect on 7th June 2026. Until that time, your current terms TikTok Shop Seller Terms of Service (2026.03 Version) remain in effect.

For Sellers registered on and after 7th May: The updates to the Seller Terms of Service for TikTok Shop will take effect on 7th May 2026.

5.5 We may from time to time offer seller programs, campaigns, incentives, or marketing packages (“Seller Programs”). Participation in a Seller Program may be free or may require payment of additional Fees. Each Seller Program is subject to program-specific terms which can be accessed through the Seller Center (“Program Terms”). By enrolling in a Seller Program, you agree to the applicable Program Terms, which incorporate these Terms by reference. In the event of a conflict between the Program Terms and these Terms, these Terms will prevail unless the Program Terms expressly state otherwise. Where a Seller Program includes incentives, bonuses, or other benefits payable to you by us (whether in cash, credits, Fee waivers, or otherwise), such benefits are conditional on your satisfaction of the eligibility criteria, performance targets, or other conditions set out in the applicable Program Terms. Where a Seller Program requires payment of Fees, those Fees are set out in the applicable Program Terms. 5.6 By creating an Account, you acknowledge and agree that periodically we may automatically enroll you in certain Seller Programs intended to enhance your Products' visibility, the buyer experience, or platform functionality, for example smart-promotion programs, co-funded shipping programs, platform-funded promotions, open affiliate plans, AI-generated product listing tools, and other similar programs (“Auto-Enrolled Program”).11.7 Where an Auto-Enrolled Program involves Fees, such as cost-sharing, or deductions from your proceeds:
(a) we will clearly disclose the applicable Fees, cost-sharing arrangement, or deduction methodology in the Seller Center in advance of any Fees being charged to your Account;
(b) we will provide you with notice in accordance with clause 3 of these Terms before any new cost-bearing Auto-Enrolled Program takes effect on your account or before making changes to an existing Auto-Enrolled Program; and
(c) you may opt out of any cost-bearing Auto-Enrolled Program at any time, effective immediately, through the Seller Center without penalty, and no further Fees or deductions under that program will accrue from the effective date of your opt-out.
You may opt out of any Auto-Enrolled Program (whether or not it involves Fees) at any time through the Seller Center. Opting out of an Auto-Enrolled Program does not affect your obligations under these Terms or any other Seller Program in which you are separately enrolled. The Auto-Enrolled Programs applicable to Sellers are identified in the Seller Center.
13.4 You hereby appoint us as your authorized agent solely for the purpose of collecting funds from buyers for Products that you sold on TikTok Shop. We grant in its sole discretion PIPO JP the authority to receive the funds from buyers for Products that you sold on TikTok Shop on behalf of you. You and we agree that in the event of wrongful non-delivery of funds from a buyer that were transferred to a designated bank account of PIPO JP, you shall have no recourse for such non-delivery against the buyer and instead will have sole recourse against us or PIPO JP, to the extent and as elsewhere set out in these Terms. For the avoidance of doubt, receipt of a buyer’s funds by PIPO JP through bank account of PIPO JP as set out in this clause shall constitute receipt of that amount by you and shall satisfy the buyer’s obligation to you in connection with that sale.14.1 Where available, you may use the last mile logistics services offered by TikTok (which may be provided through its delegates or subcontractors) to ship orders placed by Customers on TikTok Shop. We may also offer a returns processing service. Further details in respect of both services are set out in Schedule 1 (TikTok Shop Last Mile Logistics Terms) and you must comply with the provisions of Schedule 2 (MINIMUM SECURITY MEASURES).14.3 Regardless of which logistics model you use (shipped by TikTok through its delegates or subcontractors, or shipped by you), you further agree that you will not share or transmit any material or content that:15.1 You acknowledge that TikTok Shop, including software, data, images, text, graphics, illustrations, templates, trademarks, marks, brands, service marks, trade names, logos, photographs, audio, videos, music, and the “look and feel” of TikTok Shop, and all intellectual property rights related to them (“TikTok Shop Content”) are owned by or licenced to us or a TikTok Affiliate. Your use of the TikTok Shop Content or other materials made accessible as part of the TikTok Shop, the Platform or our other products and services for any purpose not expressly permitted by these Terms is strictly prohibited. Such content, data and materials may not be downloaded, captured/scraped (web-scraping is strictly forbidden), copied, reproduced (including by using any sort of ‘framing’ technique), adapted, reverse engineered, decompiled, disassembled, modified, distributed, transmitted, broadcast, displayed, sold, licenced or otherwise exploited for any purpose whatsoever without our or, where applicable, our licensors’ prior express written consent. We and our licensors reserve absolutely and unconditionally all rights arising out of or in connection with TikTok Shop, the Platform, our other products and services and the TikTok Shop Content not expressly granted in and to such content, data and materials. Subject to the terms and conditions of the Terms, you are hereby granted a non-exclusive, limited, non-transferable, non-sublicensable, revocable, worldwide licence to access and use TikTok Shop and the TikTok Shop Content, including to download TikTok Platform on a permitted device, and to access the TikTok Shop Content solely for your personal, non-commercial use (except as otherwise expressly permitted with written confirmation) through your use of the Services and solely in compliance with the Terms. We reserve absolutely and unconditionally all rights not expressly granted herein in the TikTok Shop. You acknowledge and agree that upon any termination of your account or the Terms, this licence granted to you in respect of TikTok Shop and the TikTok Shop Content will automatically terminate.15.2 By using TikTok Shop, you grant to us and TikTok Affiliates a perpetual, worldwide, irrevocable, royalty-free, fully transferable, sub-licensable licence to host, reproduce, display, stream (including live streaming), distribute, modify, adapt, run, copy, publicly perform, make available, publish, translate, promote, and make derivative works of any content, data, information you make available on the Platform about or in connection with you and your Products, including but not limited to descriptions, images, and any other materials and associated metadata concerning your Product (your “Seller Materials”) in any form or medium such as image, video, or text and to authorize other Users of the Platform or third parties to view, access, download, reproduce, make derivative works of, publish and/or transmit your Seller Materials, in any form or medium on TikTok Shop and the Platform, to use the same to market and promote TikTok Shop and the Platform as well as Your Products both on and off the Platform, and to improve TikTok Shop, the Platform and our other products and services. You hereby waive and agree not to enforce any and all moral rights in Seller Materials, including, without limitation, any limitation on subsequent modification, to the extent permitted under Applicable Law. TikTok Shop retains full control or discretion over the selection or use of Seller Materials available on TikTok Shop or the Platform and has no obligation to use or promote any Seller Materials.17 Partner Services18.1.3 you will keep your Account access details confidential at all times and acknowledge that you are solely responsible for access to and use of your Account, including by any Authorized User;18.1.6 any Products you Offer will be safe, fit for purpose, of satisfactory quality and correspond to the description you provide to Customers and be free from defects;20.3 You shall retain Confidential Information for only as long as is necessary. You shall delete Confidential Information and all copies thereof and, if requested by us, provide written certification of such deletion at the end of the Term or as soon as it is no longer required to comply with your obligations under these Terms or Applicable Law.These Terms come into force on the day you accept them. They will continue in force until they are terminated by either you or us in accordance with these Terms (the “Term”).24.5 If TikTok restricts, suspends or terminates your access to the Seller Center, TikTok Shop and/or your Account, you will have the opportunity to clarify the facts and circumstances via our internal complaint-handling process (see here) and you will have recourse to the dispute resolution mechanisms, each set out in clause 10.2 of the TikTok Shop Terms of Use and Sale or in clause 46 (Governing law and resolving disputes) below.24.7.6 you have complied with all your obligations under Applicable Law that relate to the closure of your Account.24.8 If you are exercising any of your contractual rights to terminate your contractual relationship with us and you do not meet the conditions for Account closure set out in clause ‎24.7 upon receipt of notice from you, we may suspend your Account and deactivate your Products, however your Account will not be closed until the conditions in clause ‎24.7 are satisfied. For the avoidance of doubt, the contractual relationship between you and us shall not be terminated until your Account is closed.25.2 In the event that we or our delegates or sub-contractors, as the case may be, provide any logistics services to you, notwithstanding anything to the contrary therein, if (a) there are outstanding orders between you and Customer as of the termination date of the Logistics Terms and/or the TikTok Shop Terms of Use and Sale, the Logistics Terms shall be extended until the Logistics Services for all such orders have been performed, unless we determine otherwise, (b) there are outstanding orders between you and Customer as of the suspension date of the Logistics Services, we shall continue to provide the Logistics Services for such orders, provided that such orders and the provision of Logistics Services for such orders are not in breach of these Terms, the Logistics Terms, TikTok Shop Policies, or Applicable Law.25.3 The following clauses of these Terms shall survive termination: ‎12 (Taxes arising from Sales made by you); ‎15 (TikTok Shop Content and your Seller Materials); the subsection “Licences in Connection with Creator Content” of ‎16 (Affiliate Feature); ‎19.2 to ‎19.3.1.3 inclusive (Breach of These Terms and TikTok Shop Policies); ‎20 (Confidentiality); ‎21 (Limitations of Liability); ‎22 (Indemnities); ‎24 (Restriction, Suspension and Termination); ‎25 (Consequences of Termination); ‎27 (Feedback), clauses ‎30 to ‎37 (inclusive), clauses ‎40 and ‎41 and clauses ‎43 to ‎45 (inclusive) and any other clauses which by implication are intended to survive termination.31 EXCLUSION OF ANTI-SOCIAL FORCES “Delegation Mode” means a feature that allows Your Account Managers (AMs) to access Your Seller Center. It enables Ams to view all available pages within the Seller Center associated with the Your account, but does not grant the AM with any ability to take any action or make any change to the Your account. Where you are assigned an AM, this provision shall apply to you in accordance with the platform’s applicable operational rules and notifications, over which the platform reserves the right of final interpretation.You hereby provide Your prior, general authorization for AMs to have view access to Your account (including the main account and sub-accounts) for as long as the delegation mode is enabled, provided that We comply with Applicable Data Protection Laws. The Seller may revoke or withdraw the Delegation Mode permissions at any time by following the process made available within the Seller Center or by emailing Us at e-commerce@tiktok.com.The purpose of the Delegation Mode is to allow Account Managers to provide operational support, account assistance, and troubleshooting services related to the Seller Center. Access to personal data under this mode is limited, proportionate, and restricted to what is strictly necessary for these purposes, and will be processed in accordance with Applicable Data Protection Laws.What Data will You have Access to and What Rights do You Have to Use it?In these Terms, “Applicable Data Protection Laws” means any and all applicable privacy and data protection laws that apply to the processing of the personal data in question.Data we Collect from YouYour privacy is important to us. Please read the TikTok Partner Privacy Policy to understand how we collect, use and share information about you. Your use of TikTok Shop is governed by the documents mentioned above and any other specific terms accepted by you regarding the collection and processing of your personal data. Data we Make Available to YouThis data will include data that falls within the definition of “personal data” in the Applicable Data Protection Laws including the data as defined in Our Privacy Policy and any data that You receive or is available to You through the TikTok Shop messaging functionality (“TikTok Shop Data”), such as the data available to you when you communicating directly with Users through the TikTok Shop messaging functions.You may only use TikTok Shop Data strictly in accordance with (i) these Terms and the TikTok Shop Policies; (ii) any privacy notice You make available to Buyer before a Sale is concluded; and (iii) Applicable Law. You may only use TikTok Shop Data for the purposes of processing and fulfilling an Order from a Buyer and where necessary handling refunds, returns, cancellations, enquiries, complaints, disputes, or claims from Buyers in relation to an Order (“Permitted Purpose”). You are not permitted to use TikTok Shop Data for any other purpose(s), including without limitation, You may not: (i) sell or trade TikTok Shop Data; (ii) use TikTok Shop Data other than for the Permitted Purpose, unless the User has provided their prior consent in accordance with the requirements of Applicable Law; or (iii) use TikTok Shop Data to send any direct marketing or promotional messages or communications to a User by email or any other method of direct communication with a User, unless (a) You have obtained the User’s prior express and informed consent in accordance with Applicable Data Protection Laws ; or (b) You are making use of the special functions or features We offer in the Seller Center. Subject to these Terms, You shall not use the messaging functionality for any marketing or promotional purposes. You shall not transfer any TikTok Shop Data outside of your jurisdiction without our prior written consent. You shall take any technical and organizational data protection measures required by any Applicable Data Protection Laws to ensure the security of any such data, including the Minimum Security Requirements outlined in Schedule 2 (MINIMUM SECURITY MEASURES). You shall delete such TikTok Shop Data as soon as reasonably possible upon completion of Your transaction with Buyers.You must notify Us if there is a data breach related to the TikTok Shop Data.Data we Process on Your behalfWithout prejudice to the general position in relation to the processing of personal data and our position as a controller of personal data, in situations where we process any personal data on Your behalf in order to facilitate the fulfillment of an Order from a Buyer and other Partner Services or Integrated Warehouse Services (“Processed Data”) we shall:(i) Process that Processed Data only on Your documented instructions, which shall be to process the Processed Data for the purpose of facilitating the fulfillment of Orders from a Buyer and other Partner Services, unless We are required by Applicable Law to otherwise process that Processed Data. Where We are relying on Applicable Law as the basis for processing such Processed Data, We shall notify You of this before performing the processing required by the Applicable Law unless those Applicable Law prohibits Us from so notifying You. We shall inform You if, in Our opinion, Your instructions infringe Applicable Data Protection Laws;(ii) Implement appropriate technical and organizational measures to protect against unauthorized or unlawful processing of such Processed Data and against accidental loss or destruction of, or damage to, such Processed Data, having regard to the state of technological development and the cost of implementing any measures; (iii) Ensure that any personnel We engage and authorize to process such Processed Data have committed themselves to confidentiality or are under an appropriate statutory or common law obligation of confidentiality; (iv) Assist You insofar as reasonably necessary (taking into account the nature of the processing and the information We have available), and at Your cost and written request, in responding to any request from a data subject and in ensuring Your compliance with Your obligations under Applicable Data Protection Laws with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;(v) Notify You without undue delay on becoming aware of a personal data breach involving such Processed Data;(vi) At Your written direction, delete or return such Processed Data and copies thereof to You on termination of these Terms unless We are required by Applicable Law to continue to process that Processed Data; and(vii) Maintain records to demonstrate Our compliance with these provisions relating to processing the Processed Data on Your behalf and allow for You or Your designated auditor to carry out reasonable audits, for this purpose only, on reasonable prior written notice.You hereby provide Your prior, general authorisation for Us to:(a) Appoint processors to process the Processed Data, provided that We shall: (A) ensure that the terms on which We appoint such processors comply with Applicable Data Protection Laws, and are consistent with the obligations imposed on Us in connection with processing the Processed Data on Your behalf; and (B) remain responsible for the acts and omission of any such processor as if they were Our acts and omissions.(b) Transfer such Processed Data outside of Japan as required to facilitate the fulfillment of the provision of the services related to TikTok Shop. We shall ensure that all such transfers are effected in accordance with Applicable Data Protection Laws.
These Terms are made in the Japanese language and only the Japanese version shall have legal effect. Translations in English or other language, if prepared, shall be for reference only.

1. Acceptance of these Logistics TermsThese Logistics Terms apply to you if you use the Logistics Services to fulfil orders placed by Customers on TikTok Shop and/or process returns of such orders.2. Last Mile Local to Local Logistics Services2.1 The logistics service provided by TikTok will include the freight intermediating service which involves TikTok, on your behalf or in your name, requesting the logistics service providers to deliver the Products sold by you to the Customer promptly. For the avoidance of doubt, you agree that TikTok will not engage in the Freight Forwarding Business as defined in “Consigned Freight Forwarding Business Act ((Japan) Act No. 82 of 1989)”.2.2 The rights and obligations under the carriage contract concerning the Products will belong to you. TikTok shall bear no responsibility whatsoever for any part of transportation of the Products or any damages suffered by you due to non-delivery, delay or damage caused by accidents, or any other issues related to transportation.2.3 You shall grant TikTok the authority to enter into carriage contracts on your behalf or in your name.2.4 The applicable fees and charges applicable to the Logistics Services and the payment terms will be set out in the Seller Center.2.5 We have the option to reject shipment of certain Products. We have the right to refuse to provide Logistics Services for a Product if, in our view, the handling and/or delivery of such Product is unsafe, illegal or non-compliant with TikTok Shop Policies (including the TikTok Shop Prohibited and Unsupported Products Policy, and/or TikTok Shop Restricted Products Policy), non-compliant with the policies of our delegates or subcontractors, or any item that we consider is not properly identified, described, marked or packed for delivery.2.6 You accept that any methods, routes, means and procedures of transportation, storage, loading or unloading may be used in accordance with these Logistics Terms for the purpose of performing the Logistics Services without notice to you.2.7 Time is not of the essence. Unless otherwise specifically agreed by us in writing, time shall not be of the essence under these Logistics Terms. We accept no responsibility for the date and time of the departure or arrival of the Products (or (where applicable) the processing of a return of a Product). Any date or time (if any) provided by us prior to or when you order the Logistics Services (the “Purchase”) or otherwise (other than the date and time indicated in the final waybill) is solely an estimated date or time for information purpose only.2.8 Logistics Services may be limited to certain areas. Logistics Services may not be available in certain areas in certain jurisdictions. If the delivery address is out of these areas or jurisdictions, the order for the delivery of the Product will be cancelled by us without liability.2.9 You expressly agree that we may delegate or subcontract any or all of our rights or obligations in these Logistics Terms to one or more delegates or subcontractors without obtaining approval or consent from you and without notice to you, provided that we shall not be released from our obligations hereunder by such delegation or subcontracting.You must also comply with our TikTok Shop Prohibited and Unsupported Products policy, and/or TikTok Shop Restricted Products Policy.3. Prohibited Items3.1 We will not (and no TikTok Affiliate will) be obliged to handle or deliver Prohibited Items, as defined below. You must comply with all Applicable Law relating to the handling, transit and delivery of the Products through to their final destination. You warrant, represent and undertake that you will not deliver or cause us or our delegates or subcontractors to deal with or handle goods that are prohibited in the TikTok Shop Prohibited and Unsupported Products Policy, and/or TikTok Shop Restricted Products Policy, or goods prohibited under Applicable Law for shipment or other Products or parcels we have chosen to refuse to accept (“Prohibited Items”).3.2 You will not present nor deliver to us or cause us or our delegates or subcontractors to handle or deal with “Dangerous Goods” (as defined by Applicable Law which includes the International Carriage of Dangerous Goods by Road (the “ADR”, the Fire Service Act((Japan) Act No. 186 of 1948), the Civil Aeronautics Act((Japan) Act No. 231 of 1952), the Ship Safety Act((Japan) Act No. 11 of 1933), the Civil Aeronautics Act((Japan) Act No. 231 of 1952) and related laws and regulations), or goods which are of a type that are or may become poisonous, corrosive, flammable, volatile, explosive or radioactive), without our express prior written agreement. Any transport of Dangerous Goods will be subject to Applicable Law. Where Dangerous Goods have not been approved and/or are not compliant with Applicable Law, they shall be considered a Prohibited Item.3.3 You shall appropriately package, label, mark, placard, plate and declare any Dangerous Goods in accordance with Applicable Law, and you shall be the named “shipper”, “consignor”, “sender”, “carrier”, “economic operator”, “participant”, “undertaking” on any declaration and/or other form completed in relation to Dangerous Goods.3.4 You must provide us with any and all documentation, information and authorisations that may be required under Applicable Law in relation to the carriage of Dangerous Goods and associated loading, unloading, packing, filling, handling and shipping of such Dangerous Goods prior to them being loaded, unloaded, packed, filled, handled or shipped.3.5 If you become aware that there may have been: 3.5.1 a breach by you of your obligations under these Terms of Service and/or any Applicable Law in respect of Dangerous Goods, or 3.5.2 an incident (including injury to persons, property damage, environmental damage, fire, breakage, spillage, leakage or other accident or incident involving Dangerous Goods) with regards to Dangerous Goods (“Incident”), or 3.5.3 an event or circumstance involving Dangerous Goods that violates or is reasonably likely to violate any Applicable Law, or3.5.4 an investigation by a governmental agency or authority of the sale or supply by you of Dangerous Goods, you shall notify us (and if required to do so, the national competent authority under the ADR and/or emergency services) promptly (and in any event within 24 hours) and keep us apprised of any developments following such initial notification.3.6 Should you suspect or become aware that any Products you have sold and/or supplied are in fact Dangerous Goods after they have been shipped by us, or the Products are no longer suitable for or capable of being safely shipped, you should notify us (and if required to do so, the national competent authority under the ADR and/or emergency services) promptly (and in any event within 24 hours) and take the necessary steps to recall or dispose of the Products. You shall be responsible for any costs associated with such recall or disposal.3.7 You must comply with all Applicable Law governing prohibited and restricted items, including those from a Japanese customs perspective (collectively “P&R Legislation”). You warrant, represent and undertake to check and comply with any prohibitions or restrictions requirements applicable to your Product, before engaging our Logistics Services. You will not present nor deliver to us, or cause us or our delegates or subcontractors to handle or deal with, goods that are prohibited under P&R Legislation, or goods that are restricted under P&R Legislation unless they comply with the relevant requirements.3.8 We have the right to dispose of Prohibited Items. If a Prohibited Item comes into our possession, or the possession of delegates or subcontractors, we have the option to (at our reasonable discretion): (i) request you to pick up such Prohibited Items at a time required by us or we may return it to you at your cost and expense, or (ii) dispose of such Prohibited Items at our reasonable discretion at your cost and expense without us, our delegates or subcontractors incurring any liability to you. Any such disposal may be by any means we deem appropriate including sale, recycling, or donation. We shall not be, and you shall be, liable for any damage to, or caused by, the Prohibited Items while in our possession. You shall provide us, our delegates and subcontractors with all assistance and information and take all measures or actions requested in connection with the handling, return or disposal of such Products at your own cost and expense. Without limiting the generality of the above, you remain responsible for paying the Fees for the order containing Prohibited Items and such Fees are non-refundable.3.9 Prohibited Items may be blocked, confiscated or otherwise disposed of, sold or destroyed by the relevant tax and customs authorities. You expressly acknowledge and agree that the Prohibited Items handed over by you to us may be treated as such by the authorities during the course of shipment. If you have caused us or any of our delegates or subcontractors to perform Logistic Services for Prohibited Items, you will be fully liable for the penalties that may be adopted against you by the tax and customs authorities after the shipment has taken place. For all shipments, past, current and future, you shall be solely liable for your losses, damages, penalties, costs and debts arising from the confiscation, disposal, sale, or destruction of your Prohibited Items, or any other penalties that may be imposed by the authorities if the Products have already crossed the point of entry or been consumed.4. Requirements of Products Shipment4.1 Products shipped may be subject to certain requirements. You must identify yourself as the seller of the Products on all documentation relating to the Products including the invoices. In such documentation You must also include, when applicable, your Product Producer identification registration number.4.2 Products may be subject to certain requirements and restrictions for shipment (e.g., weight, size), which we may notify you of (including in the Seller Center) from time to time. Such requirements and restrictions may vary, for example depending on the destination of shipment, the route and/or manner of transportation. We have the right to refuse to provide Logistics Services for Products which fail to satisfy such requirements or restrictions. We may post revised requirements on the Seller Center from time to time.4.3 Certain Products may require special handling or care for transportation, such as frozen or fragile goods. You undertake not to tender for transportation any Products which require special handling or care without obtaining our prior written consent and providing all information required by us (e.g., nature of the Products, temperature range to be maintained). If such requirements are not satisfied, we shall not (and no TikTok Affiliate shall) be liable for any loss or damage of such Products.4.4 You represent, warrant and undertake that you shall not deliver or seek to deliver any Products or include on the packaging of any Products anything which may violate, misappropriate or infringe upon our or any third party’s intellectual property rights (including trade secrets, confidentiality rights, and commercial packaging) or proprietary rights in any jurisdiction. You must also comply with our TikTok Shop Intellectual Property Policy.4.5 You must have title to the Products and the lawful right to present the Products to us, our delegates or our subcontractor for transport. You represent, warrant and undertake that you have the lawful ownership or lawful possession of the Products to be delivered under these Logistics Terms.4.6 You must accurately declare the value of the Products shipped, in accordance with the method applicable to the Products concerned. We will not be liable for any errors in the value declared by you. You must insure the Products against loss and damage during transit. To the extent applicable, you shall also comply with all customs regulations, rules and laws applicable for the declaration of the Products.4.7 You shall provide accurate information and assistance. You shall provide accurate, authentic, complete and sufficient information and documentation to us in connection with the Products (including weights, components, dangerous substances and dimensions of parcels), Seller and/or Customer, and shall provide us with all assistance and cooperation, and take all measures and actions required by us, in connection with our performance of the Logistics Services hereunder, including in relation to importation, exportation, inspection, quarantine, customs, taxes, declaration of the Products.4.8 Except where we have expressly agreed to provide packaging and labelling services to you, you shall be solely responsible for packaging, packing, labelling and preparing the Products (especially in the case of flammable products or products containing dangerous substances). The packaging of the Products shall be legally compliant in the country of delivery and of sufficient quality to ensure that the Products will not be damaged in transit. We shall not (and no TikTok Affiliate or subcontractor shall) be liable for any losses or damage of the Products which are improperly or insufficiently packaged, packed, labelled or prepared, no matter how such loss or damage is caused. You assume the responsibility of complying with Applicable Law, including any rules, standards, and certifications, governing Product compliance and minimum legal product standards requirements.4.9 To avoid doubt, where you utilise the Logistics Services, you (and not us) shall be the consignor and we shall not be liable in respect of a failure by the consignor to comply with the consignor’s duties under the ADR or otherwise at law. 5. Inspection of Products or parcels5.1 You shall be liable for the content of the Products and parcels you provide to us. We do not have an obligation to verify the contents of the Products or parcels handed over by you for delivery or (where applicable) by a Customer for return, other than: (i) as required by Applicable Law or (ii) as part of the FBT Returns Processing Service where you have opted for us to undertake a quality check as further set out in the TikTok Shop Customer Order Cancellation, Return and Refund Policy. The delivery documentation consists of only a receipt of the number of packages that were externally visible to carrier, and does not act as a receipt of the number of Products or parcels that are not readily and reasonably visible to carrier at the time of delivery to carrier.5.2 We have the right but no obligation (other than as part of the FBT Returns Processing Service where you have opted for us to undertake a quality check as further set out in the TikTok Shop Customer Order Cancellation, Return and Refund Policy to open or inspect the Products or parcels. If it appears from visual inspection or technical inspection that the Products or parcels are in whole or in part not suitable for delivery or are otherwise in breach of these Logistics Terms, pursuant to these Logistics Terms or as required by Applicable Laws and regulations, we have the option, at our sole discretion to: (i) stop performing Logistics Services for such Products or parcels, (ii) return the Products or parcels to you at your cost and expense, or (iii) dispose of the Products or parcels without liability to you and at your cost and expense (to the extent required to dispose of such Products or parcels pursuant to the foregoing provision, title to such disposed Products or parcels will transfer to us or a third party designated by us (as applicable), at no cost and free and clear of any liens, claims, security interests, or other encumbrances). Our right to inspect the Products or parcels does not release you from any of your obligations hereunder (including your warranty that you shall not ship any Prohibited Items).6. FBT Returns Processing Service6.1 Please see the TikTok Shop Customer Order Cancellation, Return and Refund Policy for the terms that apply to our provision of, and your use of, the FBT Returns Processing Service.6.2 The applicable fees and charges applicable to the FBT Returns Processing Service and the payment terms will be set out in the Seller Center.6.3 Where we provide the FBT Returns Processing Service to you, we will process each return in accordance with your selected configuration of the services, as further set out in the TikTok Shop Customer Order Cancellation, Return and Refund Policy.6.4 You acknowledge and agree that, notwithstanding any processing of returns that we may undertake, you are responsible for honouring all rights a Customer may have under Applicable Law (including in respect of any refund, repair, replacement and/or cancellation rights) and we shall not be liable to you for any failure by you to honour such rights that results from our processing of a return.6.5 Where you configure the FBT Returns Processing Service such that we undertake a quality check of Products that are returned by a Customer:6.5.1 you authorise us to determine, at our discretion: (A) whether or not the Products are in an acceptable condition to process a refund; (B) whether any damage caused to the Product is the fault of you or the Customer; and (C) where a refund is to be processed, whether any such refund should be full or partial, as further set out in the TikTok Shop Customer Order Cancellation, Return and Refund Policy; and6.5.2 save where such loss and/or liability is caused by our negligence, in no event shall we and/or TikTok Affiliates be liable for any losses and liabilities that you may suffer as a result of any decision made by us in respect of the matters set out in (i) above.6.6 Where you configure the FBT Returns Processing Service such that Products that are returned by a Customer are disposed of, you authorise us (as we see fit) to dispose of and/or destroy the Products and you acknowledge and agree that, following such disposal and/or destruction, you will not be able to recover the Products and shall have no rights in respect of the same.6.7 Where you configure the FBT Returns Processing Service such that Products that are returned by a Customer are retained by us for collection by you, you must arrange a date to collect the Products as soon as reasonably practicable and in accordance with the TikTok Shop Customer Order Cancellation, Return and Refund Policy. If you fail to collect the Products within thirty (30) days of the agreed date, you authorise us to dispose of and/or destroy the Products and you acknowledge and agree that, following such disposal and/or destruction, you will not be able to recover the Products and shall have no rights in respect of the same.


1. Information Security Policies2. Organization of Information Security3. Human Resource Security4. Asset Management5. Access Control6. Cryptography7. Physical and Environmental Security8. Operations Security9. Communications Security10. System acquisition, development, and maintenance11. Supplier relationships12. Information security incident management


5.1 You acknowledge that all intellectual property rights in TikTok Shop, the Platform, the Partner Platforms, and the TikTok API (including the API Data) belongs and shall belong to us or TikTok Affiliates (or our or TikTok Affiliates' licensors) and you shall have no rights in or to the same other than the right to use it in accordance with these Terms.