Managing Orders
This article will guide you through our Manage Orders page to help you become familiar with the process to make managing orders easier.
You can search up to 100 different IDs by simply separating your parameters using commas (,) and enclosing them in quotation marks (").
To enhance your results further, utilise our newly improved filters, providing a variety of options for you to choose and customise.
You can use this feature by selecting 'More Actions' and 'Add Note' on Manage Orders page. This functionality enables you to:
Accessing the Manage Orders Page
To start managing your orders, head to the Seller Center and select Orders > Manage Orders.Understanding Order Statuses
On the Manage Orders page, you'll find tabs for different order stages. These tabs help you track and manage orders according to their status:- All
See a comprehensive list of all orders and their current statuses.
- To Ship
Find orders that have been placed and waiting to be prepared and shipped by the seller.
- Shipped
View orders that have been picked up and are currently in transit.
- Completed
View orders that have been successfully delivered for over 30 days, and no further actions can be taken.
- Pending
View paid orders and unpaid orders that are in a 1-hour flexible period where customers can still cancel. After this window, the orders will move to 'To Ship'.
- Cancelled
Access orders that have been cancelled for various reasons.
Action Needed Tab
We've enhanced the UI for the Manage Orders page by introducing a new 'Action Needed' tab. This ensures that you won't overlook any critical orders requiring attention on your part. The tab also highlights cancellation requests and return/refund requests, providing you with a comprehensive overview of your orders.- Ship within 24 hours or less:
Orders that sellers need to ship within 24 hours to avoid being considered as late shipments.
- Auto-cancelling within 24 hours or less:
Orders that will be automatically cancelled by the platform within the next 24 hours.
- Shipping overdue:
Orders that have exceeded the expected shipping time and are considered late.
- Cancellation requested:
Orders with cancellation requests that need to be reviewed promptly.
- Return/refund requested:
Orders with return or refund requests that need to be reviewed promptly.
Search and Filter
We have optimised and streamlined the search function, allowing you to effortlessly find your orders with our new global search. Now, you can search for various details, including order ID, tracking numbers, product IDs, and SKUs, all within a single search bar.You can search up to 100 different IDs by simply separating your parameters using commas (,) and enclosing them in quotation marks (").
Adding Order Note
For efficient order management, we offer an 'Add Note' feature, which serves as a personal reminder and helps identify orders needing special attention.You can use this feature by selecting 'More Actions' and 'Add Note' on Manage Orders page. This functionality enables you to:
- Assign different coloured flags to orders for easy identification.
- Attach notes to individual orders, allowing modifications and tracking of note history.
- Filter orders by flag colors, with seller notes included as parameters in exported order lists.
- Include 'Seller Notes' on both picking lists and shipping label printouts for enhanced order management.
Exporting Orders
You can also export all of your orders or selected orders under the current tab or export filtered orders to further optimise your order management process.