Seller Registration FAQs

Why do I need to provide my 'Business Type'?

You have to provide your Business Type for identification and verification purposes.

How many shops can I register for?

• Corporate sellers: One verified business entity can register up to 5 shops.
• Individual sellers: Each individual can open only 1 shop.

Who is the 'Company Representative' for corporate sellers?

• The 'Company Representative' refers to one, or more, representatives as mentioned on the Business Certificate.
• One person is sufficient if there are multiple representatives.

[Important] This must be an exact match of the information in the Business certificate.

How is the 'Primary contact person' defined?

• A primary contact is someone who has access to a payment account on TikTok, provides registration information, and initiates transactions such as payments and refunds on behalf of the account owner (seller of record). Actions taken by primary contact will be considered taken by the account owner.
• The primary contact person may or may not be the Company Representative - it can be anyone from the CEO to an entry-level marketing employee.

Can I use my Individual Number (My Number) card for the review?

No, Individual Number (My Number) cards are not accepted for reviews.

Who is the 'Shop Representative'?

• The 'Shop Representative' is the individual responsible for the practical operations, such as officers or directors in charge of the day-to-day activities related to Mail Order Sales.
• The 'Shop representative' can be the same person as Primary Contact Person.

What is a 'Shop name'?

Shop Name is the name displayed to customers for your TikTok listings and TikTok Shop.

I entered incorrect information and submitted it for review. Can I correct it?

• If you have already entered and submitted the representative information, you will not be able to make corrections, so please wait for the results of the review.
• During the next submission, please check again to make sure that the information registered is accurate.

Note: If you have not clicked the "submit" button, please go back to the page by clicking the "Back" button at the bottom of the page and make corrections.

Why did I get an "unclear/invalid documentation" notification?

If you receive a rejection due to unclear/invalid documentation, please ensure that the images you upload meet the following conditions:

1. Photos/scans must be clear and of original documentation.
2. Documentation is not expired.
3. Ensure photos are well-lit and taken against a single-coloured background.
4. All edges/corners of each document must be included in the picture.
5. All information must be readable.
6. Ensure that no part of the document is covered.
7. JPG, JPEG, PNG, or PDF format only.

⚠️Your submitted documents may not qualify as valid documents.
Identification DocumentsProof of Address

Why did I get an "incorrect information" notification?

You must ensure the documents you upload are an exact match with the information you enter in the Seller Center.
For example, if you want to upload your Driver's License as your ID, you must ensure the address reflected on your Driver's License matches the address you entered in the registration form.
❗ Please take note to abbreviate or fully spell out terms with reference to your ID. For example, if your ID says "Block 123", do not abbreviate it to "Blk 123".