TikTok Shop Terms of Use and Sale
UPDATED AS AT 16 May 2025
TikTok Shop Terms of Use and Sale
Welcome to TikTok Shop! TikTok Shop is a third party marketplace provided via the TikTok mobile application (“TikTok Platform”), allowing you (“user”, “you” or “your”) to access, browse, make a purchase on and otherwise use TikTok Shop, and providing features and services in connection with the foregoing, along with any other services we may provide from time to time (collectively, "TikTok Shop Services"). TikTok Shop is provided by TikTok (“TikTok”, “we”, “us” or “our”). You can find details of the relevant entity providing TikTok Shop to you, and information about how to contact us, in Section 16.10 of the TikTok Shop Terms of Use.Your use of TikTok Shop is governed by: 1. the TikTok Terms of Service. TikTok Shop is a part of the “Platform” as defined in the TikTok Terms of Service for the TikTok Platform and TikTok Shop Services are offered subject to the TikTok Terms of Service; and2. these Terms of Use and Sale ("TikTok Shop Terms of Use and Sale"), which apply in addition to the TikTok Terms of Service. These TikTok Shop Terms of Use and Sale apply to TikTok Shop in Japan ("TikTok Shop").These TikTok Shop Terms of Use and Sale are split into two sections: Section A: TikTok Shop Terms of Use. The TikTok Shop Terms of Use apply to anyone who accesses, browses, makes a purchase on or otherwise uses TikTok Shop. This is a contract between you and TikTok; and Section B: TikTok Shop Terms of Sale. The TikTok Shop Terms of Sale apply (in addition to the TikTok Shop Terms of Use) with respect to any purchases of goods ("Products") made by buyers ("Buyers") from third party sellers on TikTok Shop ("Sellers"). This is a contract between Buyers and the relevant Seller. By using TikTok Shop (or clicking “Place Order” or otherwise placing an order), you agree that (1) you can form a legally binding contract with TikTok, that you accept the TikTok Shop Terms of Use and that you will comply with them; and (2) you can form a legally binding contract with the relevant Seller, that you accept the TikTok Shop Terms of Sale with the relevant Seller, and that you will comply with them. The TikTok Shop Terms of Use will continue in force until they are terminated by either you or TikTok in accordance with their termination provisions. In the event of any conflict between these TikTok Shop Terms of Use and Sale and the TikTok Terms of Service, for the purposes of your use of or access to TikTok Shop, these TikTok Shop Terms of Use and Sale will prevail to the extent of any inconsistency. Any capitalised terms not defined in these TikTok Shop Terms of Use and Sale but defined in the TikTok Terms of Service have the meaning given to them in the TikTok Terms of Service. SECTION A: TIKTOK SHOP TERMS OF USE
1. Information about you and your privacy
Your privacy is important to us. Please read the TikTok Privacy Policy to understand how we collect, use and share information about you.2. About TikTok Shop
2.1. Who can use TikTok Shop?
TikTok Shop is only for people 18 years old and over. By using TikTok Shop, you confirm that you are over the required minimum age. If we learn that someone under the required minimum age specified above is using TikTok Shop, the user will not be able to purchase Products on TikTok Shop.If you are over the required minimum age and have a valid account with the TikTok Platform (“Account”), you can use such Account to purchase Products from Sellers on TikTok Shop.2.2. Where is TikTok Shop available?
Buyers can purchase Products from a Seller on TikTok Shop and arrange with the Seller to have the Products delivered to an address in Japan. We may use technical measures to restrict your access to TikTok Shop and you agree not to circumvent such technical measures. If you have any questions about the jurisdictions where TikTok Shop is available or your access to TikTok Shop, please contact us at e-commerce@tiktok.com.2.3. TikTok Shop as Marketplace
IMPORTANT: TikTok does not itself sell Products on TikTok Shop. TikTok allows third parties (i.e., Sellers) to promote and sell Products on TikTok Shop. TikTok may facilitate the promotion and sale of Products on TikTok Shop by Sellers to Buyers and facilitate whether and how the Products on TikTok Shop would be offered (e.g., based on user activity, user information, product pricing, product listing quality, creator content quality, etc.). TikTok is not, however, the party that undertakes the promotion and/or sale of such Products. The Sales Contract (as defined in the TikTok Shop Terms of Sale) is always solely between the Buyer and the Seller. TikTok is not (a) the buyer or the seller of Products; (b) a party to the TikTok Shop Terms of Sale or responsible for the fulfilment of the Sales Contract; or (c) an agent of you or the Seller in connection with any purchase of Products made by you on TikTok Shop (“Purchase”) save for ancillary services in relation to the Purchase. The Seller of the Product will be shown on the Product Detail Page (as defined in the TikTok Shop Terms of Sale) and your rights of recourse, for example in relation to refunds and cancellations, will be between you and the Seller as provided for in the TikTok Shop Terms of Sale. TikTok, as a marketplace service provider, may use commercially reasonable efforts to require Sellers to provide accurate, authentic and updated information, but TikTok does not represent, guarantee or endorse any Products, information or services provided by Sellers.3. How to use TikTok Shop
You can use your Account to make a Purchase on TikTok Shop. However, you will be asked to provide certain information (“Onboarding Information”) to TikTok prior to your first Purchase on TikTok Shop. We will use your Onboarding Information to assess whether or not you will be authorised to use TikTok Shop to make a Purchase. It is a serious breach of these TikTok Shop Terms of Use if you do not provide and maintain at all times, complete, accurate and up to date Onboarding Information.4. Payment
All Products purchased on TikTok Shop must be paid for through a payment provider engaged by, the Seller’s receiving agent, using a valid payment method. The payment provider is separate from us and you will be subject to their terms (if any) when making payments to Sellers. TikTok Shop does not provide you with any payment services and is not responsible for your payments to Sellers.5. Customs and Tax Policy
When any tax is chargeable on the supply, the price and the delivery costs listed on TikTok Shop will be inclusive of such applicable taxes, including but not limited to Japan Consumption Tax , as well as customs duty and any other applicable import taxes. Where it is not possible to provide the exact amount of such customs duty and other applicable import taxes, we will indicate estimates of the amount. For the avoidance of doubt, you will not be told to pay any additional charges.6. Rules for using TikTok Shop
To use the TikTok Shop, you must follow the rules set out in these TikTok Shop Terms of Use, the rules set out in the TikTok Shop Terms of Sale, the rules set out in the TikTok Terms of Service, all applicable laws and regulations, and any rules, guidance or policies that we publish or update from time to time. You must not use TikTok Shop in any way which is prohibited in any of the aforesaid terms, or guidelines, policies, applicable laws and regulations above. Acceptable UsesIn addition to the rules set out in the TikTok Terms of Service, you must not use TikTok Shop or the TikTok Platform for any of the following purposes or do any of the following acts:· using TikTok Shop if you are not able to form a contract which is legally binding (e.g., you are under the age in the applicable jurisdiction to form a legally binding contract for a Purchase);· failing to pay for your Purchase unless you have legitimate grounds for such failure;· using TikTok Shop in a manner that is fraudulent, unconscionable, false, misleading or deceptive, including but not limited to abusing platform features or the rights or offerings provided on TikTok Shop;· any act or omission which is against any applicable law;· any act which infringes the rights of any third party under applicable law;· purchasing or seeking to purchase any Products that are prohibited by any applicable law or in violation of any restrictions imposed by any applicable law;· circumventing any technical measures (e.g., geo-blocking measures) applied by us in providing TikTok Shop or the TikTok Platform;· sending spam or unsolicited marketing; · posting false, inaccurate, misleading, deceptive, offensive, illegal, defamatory, or libellous content (including as part of a review of a Product); or· using TikTok Shop in a manner that may create a conflict of interest for you or us that undermines the purposes of TikTok Shop, such as trading reviews with other users or writing or soliciting shill reviews.7. Reviews
TikTok Shop may let you post reviews about Products that you have purchased from Sellers on TikTok Shop. You must not post a review about a Product that you have not purchased from a Seller on TikTok Shop, including where you have purchased it elsewhere. By accepting these TikTok Shop Terms of Use, you, when posting a review: (a) promise to us that you own or otherwise control all of the rights in the content of the review; (b) promise to us that the content of your review is accurate, is not misleading and reflects your genuinely held belief in respect of the relevant Product; and (c) grant us a non-exclusive, world-wide, royalty-free, sub-licensable, transferable licence to reproduce, publish and translate the content of your review (including the name that you submit with it) on TikTok Shop. We may remove reviews where they are in breach of the above requirements or any other requirements in these TikTok Shop Terms of Use or TikTok Terms of Service.8. Intellectual Property
TikTok takes the intellectual property rights of others very seriously. We have a process by which people can report alleged infringements of intellectual property rights. You can find information about how our reporting process works in the TikTok Shop Intellectual Property Policy (Japan, Crossborder).We respect intellectual property rights and ask you to do the same. As a condition of your access to and use of TikTok Shop, you agree not to infringe intellectual property rights of any person while using TikTok Shop.As between you and TikTok Shop, all content, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music on and “look and feel” of the TikTok Shop Services, TikTok Shop and all intellectual property rights related thereto (the “TikTok Shop Content”), are either owned by or licensed to TikTok, it being understood that you or your licensors will own any User Content (as defined in Clause 9 below) you upload or transmit through the TikTok Shop Services. Use by you of the TikTok Shop Content or other materials available as part of the TikTok Shop Services for any purpose not expressly permitted by these TikTok Shop Terms of Use is strictly prohibited. Such content and materials may not be downloaded, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed or otherwise exploited for any purpose whatsoever without our or, where applicable, our licensors’ prior express written consent. We and our licensors reserve absolutely and unconditionally all rights arising out of or in connection with the TikTok Shop Services and the TikTok Shop Content not expressly granted in and to such content and materials.Subject to these TikTok Shop Terms of Use, you are hereby granted a non-exclusive, limited, non-transferable, non-sublicensable, revocable, worldwide licence to access and use TikTok Shop and the TikTok Shop Content, including to download the Platform on a permitted device, and to access TikTok Shop solely for your personal, non-commercial use and solely in compliance with these TikTok Shop Terms of Use. TikTok reserves absolutely and unconditionally all rights not expressly granted herein in TikTok Shop. You acknowledge and agree that upon any termination of your Account or these TikTok Shop Terms of Use, this licence granted to you in respect of TikTok Shop and the TikTok Shop Content will automatically terminate.We make no representations, warranties or guarantees, whether express or implied, that any content on TikTok Shop (including TikTok Shop Content) is accurate, complete or up to date. Where TikTok Shop contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no visibility or control over the contents on or available through those sites or resources and you acknowledge and agree that we have no liability for any such content. Such links should not be interpreted as approval, endorsement, representation or warranty by us of those linked websites or information you may obtain on or through them.9. Licences by You
TikTok Shop is a part of the "Platform" as defined in the TikTok Terms of Service and therefore any content you post to or through TikTok Shop ("User Content") is subject to the provisions of the TikTok Terms of Service. This means that, if you post any User Content on TikTok Shop, you represent and warrant to us that you have all the rights necessary to do so and you grant us an unconditional irrevocable, non-exclusive, royalty-free, fully transferable, perpetual worldwide, sub-licensable licence to use, modify, adapt, reproduce, make derivative works of, publish and/or transmit, and/or distribute and to authorize other users of the TikTok Shop Services and other third-parties to view, access, use, download, modify, adapt, reproduce, make derivative works of, publish and/or transmit your User Content in any format and on any platform, either now known or hereinafter invented.10. Your promises to us
By accepting these TikTok Shop Terms of Use you promise to TikTok that:· all information provided by you to us is accurate, complete and will be kept current; · you will keep your Account access details confidential and acknowledge that you are responsible for Purchases made under your Account; · you have the authority and rights to enter into these TikTok Shop Terms of Use and perform your obligations under these TikTok Shop Terms of Use; and· you will comply with these TikTok Shop Terms of Use and any guidance or policies that we publish or update from time to time.11. What happens if you breach these TikTok Shop Terms of Use?
If we know or reasonably suspect that you are in material or persistent breach of these TikTok Shop Terms of Use, we may: · impose limits on, restrict or disable the availability to TikTok Shop’s platform features, or the rights, offerings or discounts provided on TikTok Shop to you;· cease the handling of the orders you placed on TikTok Shop;· temporarily impose limits on or restrict your access to TikTok Shop;· permanently restrict your access to TikTok Shop;· Impose limits or restrict your access to other parts or all of the TikTok services, in accordance with the TikTok Terms of Service; or · temporarily or permanently suspend or terminate your Account, in accordance with the TikTok Terms of Service.If we know or reasonably suspect that (i) you take any actions or make any attempts to circumvent the actions taken by us under this Clause 11 (including but not limited to creating a new Account) or (ii) another Account is connected or associated with you, we may take actions to the extent necessary to maintain the full effects of our actions as originally intended, including but not limited to taking any of the above actions on any Accounts deemed or reasonably suspected to be connected or associated with you or your Account.12. Effects of and Rights on Termination
You may decide to terminate your Account and to end your contractual relationship with TikTok with respect to the TikTok Shop Terms of Use and your access to the TikTok Shop Services at any time by deleting your Account.We may terminate your Account on 14 days' notice. This does not affect any rights we may have to suspend or terminate your Account under Clause 11 of these TikTok Shop Terms of Use, or under the TikTok Terms of Service.On termination of your Account (by you, us or otherwise), all related rights and obligations under these TikTok Shop Terms of Use and the TikTok Terms of Service immediately terminate.The following Clauses of these TikTok Shop Terms of Use shall survive termination: 9 (Licences by You); 12 (Effects of and Rights on Termination); 13 (Liability); 14 (Dispute Resolution); 15 (Governing Law and Jurisdiction) and 15 (Miscellaneous Terms).13. Liability
13.1. Liability which we cannot exclude or limit
Nothing in these TikTok Shop Terms of Use shall exclude or limit our liability for losses which may not be lawfully excluded or limited by applicable law, including liabilities for the losses due to willful misconduct or gross negligence of us.13.2. Types of loss for which we are not liable
Subject to Clause 13.1 of these TikTok Shop Terms of Use, we shall not be liable to you, whether in connection with these TikTok Shop Terms of Use or our provision (or your receipt) of TikTok Shop and/or the TikTok Shop Services, for: (i) any loss of profit (ii) any loss of goodwill; (iii) any loss of opportunity; (iv) any loss of business; (v) any business interruption; (vi) any loss of business reputation; or (vii) any indirect or consequential loss. To the fullest extent permitted by law and/ or unless there is a judgement from a competent jurisdiction, TikTok's total aggregate liability whether in contract, tort (including negligence), under any statute or otherwise under or in connection with these TikTok Shop Terms of Use or our provision (or your receipt) of TikTok Shop and/or the TikTok Shop Services will be limited to an amount equal to the fee or the service (fee for one term in case of continuous service) or the purchase price of the product.You acknowledge and agree that, subject to Clause 13.1 of these TikTok Shop Terms of Use, we shall not be liable for any liability, loss, expense (including legal fees), cost, claim or damages which may be incurred by you or any other person arising out of or in connection with: (i) any content or information submitted by users (or Sellers) and published on TikTok Shop; (ii) any acts or omissions of Sellers; (iii) any reliance placed by you on the completeness, accuracy or existence of any advertising or Product listing; (iv) any relationship or transaction between you and any Seller, advertiser or sponsor whose Products or advertising appears on TikTok Shop; (v) your failure to provide us with accurate account information; or (vi) your failure to keep your password or account details secure and confidential.14. Dispute Resolution
14.1. Disputes Between you and a Seller (or between you, Sellers and third parties)
You and each Seller that you choose to purchase from are responsible for resolving any dispute that may arise between you. TikTok may facilitate communications between Sellers and Buyers (or between Sellers, Buyers and third parties), but is not a party to any such dispute and has no obligation to do so.14.2. Disputes Between you and TikTok
If you have a complaint or dispute with us relating to the TikTok Shop, in the first instance please contact us at e-commerce@tiktok.com or via our customer services offered and attempt to resolve the dispute with us informally. In the event we are unable to resolve the dispute informally, the dispute will be resolved pursuant to Clause 15 (Governing Law and Jurisdiction).15. Governing Law and Jurisdiction
These TikTok Shop Terms of Use, their subject matter and their formation, are governed by the laws of Japan. TikTok and you agree to submit to the exclusive jurisdiction of the Tokyo District Court of Japan in respect to any dispute or claim arising out of or in connection with these TikTok Shop Terms of Use, including any question regarding existence, validity or termination of these TikTok Shop Terms of Use, non-contractual disputes or claims arising out of or in connection with them or their subject matter or formation.16. Miscellaneous Terms
16.1. Relationship Between the Parties
Nothing in these TikTok Shop Terms of Use shall create any partnership, joint venture, franchise, agency or sales representative relationship between you and TikTok or any TikTok affiliate.16.2. Third Party Rights
Unless it expressly states otherwise, these TikTok Shop Terms of Use do not give rise to any rights to any third party rights (including those provided for under applicable laws). No other person shall have any rights to enforce any of the terms in these TikTok Shop Terms of Use and neither of us will need to get the agreement of any other person in order to end or make any changes to these TikTok Shop Terms of Use.16.3. Changes to these TikTok Shop Terms of Use
We amend these TikTok Shop Terms of Use from time to time, for instance when we update the functionality of TikTok Shop, or when there are regulatory changes. You will be subject to these TikTok Shop Terms of Use (and any relevant guidelines and policies) in force at the time you accept them in order to use TikTok Shop. If you are a Buyer and purchase a Product, the Purchase will be subject to the TikTok Shop Terms of Sale in force at the time of Purchase. Unless otherwise permitted by applicable law, we will give you reasonable advance notice of changes to these terms and the date that they will come into force.]We will also update the “Last Updated” date at the top of these TikTok Shop Terms of Use, which reflect the effective date of such TikTok Shop Terms of Use. Your continued access or use of the TikTok Shop after the date of the new TikTok Shop Terms of Use constitutes your acceptance of the new TikTok Shop Terms of Use. If you do not agree to the new TikTok Shop Terms of Use, you must stop accessing or using the TikTok Shop.16.4. Notice
We may provide notices to you under these TikTok Shop Terms of Use by way of such as sending you an email to the email address provided by you in your Account, through in-app message or chat, or by a notice on TikTok Shop. You may provide notices to TikTok under these TikTok Shop Terms of Use by email to e-commerce@tiktok.com.16.5. No Waiver
Our failure to insist upon or enforce any provision of these TikTok Shop Terms of Use (or to exercise any other right or remedy under these TikTok Shop Terms of Use) shall not be construed as a waiver of any provision or right under these TikTok Shop Terms of Use nor shall it prevent or restrict the further exercise of that or any other right or remedy.16.6. Security
You are responsible for configuring your information technology, computer programs and platform to access TikTok Shop. You should use your own virus protection software.16.7. Severability
If any court of law, having jurisdiction to decide on this matter, rules that any provision of these TikTok Shop Terms of Use is invalid, illegal or unenforceable then that provision shall be removed from the TikTok Shop Terms of Use without affecting the rest of the TikTok Shop Terms of Use, and the remaining provisions of the TikTok Shop Terms of Use will continue to be valid and enforceable, provided that the essential provisions of these TikTok Shop Terms of Use remain in effect.16.8. Events outside of our control
TikTok will not be liable for any delay or failure to perform any of its obligations under these TikTok Shop Terms of Use for reasons, events or other matters beyond its reasonable control.16.9. Transferring these Terms
We may transfer these TikTok Shop Terms of Use, our rights or obligations to anyone else provided that we shall give a notice on assignment to you on TikTok Platform and the third party undertakes to inherit TikTok’s rights and obligations under TikTok Shop Terms of Use and Sale. This transfer will enter into force at the time when we notify you thereof.16.10. TikTok Shop Provider and Contact
A. TikTok Shop ProviderYou acknowledge that the relevant entity providing the Platform is Bytedance KK, which is registered in Japan, and references to TikTok/Us/We/Our shall be construed accordingly. B. How to Contact UsYou can reach us at: e-commerce@tiktok.com.16.11. Payment
You make payments to the Sellers through the payments provider engaged by Seller’s receiving agent .Notwithstanding the remaining Terms (including without limitation payment terms), you acknowledge that TikTok is not providing any payment services to you, including without limitation accepting or receiving any payments from you (including any payments that are due to the Sellers) or due to you (including any refunds from the Sellers to you), or making any other payments or transfer of payments from or to you. We will not be liable to you for any losses suffered as a result of any breach or default by the third parties who provide the payment services.The payment obligations owed to Sellers by you are discharged when payments are made to the payments provider.16.12. Language
These TikTok Shop Terms of Use are made in the Japanese language and only the Japanese version shall have legal effect. Translations in English or other language, if prepared, shall be for reference only. Each party acknowledges that he/she/it has read these TikTok Shop Terms of Use and understands the content and that these TikTok Shop Terms of Use have been entered into freely and without duress.SECTION B: TIKTOK SHOP TERMS OF SALE
TikTok Shop allows buyers (“Buyers”) to purchase products (“Products”) from third party sellers (“Sellers”). TikTok Shop operates as a third party marketplace for Sellers, and TikTok does not itself sell Products on TikTok Shop, nor is it party to any contract for the sale of Products to Buyers. Set out below are the terms and conditions (“TikTok Shop Terms of Sale”) that govern the sale of Products by Sellers to you as a Buyer. Please read these TikTok Shop Terms of Sale carefully before placing an order for a Product from a Seller on TikTok Shop. Once you have a legally binding contract between you and the Seller (as described in Clause 2 below), these TikTok Shop Terms of Sale (together with any Enhanced Terms, as described in Clause 3 below) will become a legally binding Sales Contract (as described in Clause 2.3 below) between You and the Seller. The TikTok Shop Terms of Sale are an agreement between Sellers and Buyers; TikTok is not a party to the TikTok Shop Terms of Sale. The Seller that you will be purchasing a Product from via TikTok Shop will be identified on the ‘product detail page’ of the relevant Product (“Product Detail Page”). All references to “Seller” in these TikTok Shop Terms of Sale mean the Seller that you will be purchasing a Product from on TikTok Shop.Any capitalised terms used but not defined in these TikTok Shop Terms of Sale are defined and have the meaning given to them in the TikTok Shop Terms of Use. 1 Products1.1 Product information is provided by the relevant Seller on the Product Detail Page. You should review the information of the Products which you intend to purchase before placing an order on TikTok Shop.1.2 Sellers are responsible for making sure that any Product is fit for purpose and corresponds with the descriptionit provides on the Product Detail Page, and they are responsible for complying with any refund, replacement or cancellation rights that you have under these TikTok Shop Terms of Sale (including any Enhanced Terms (as defined in Clause 3)). 2 Contract for Sale2.1 You may place an order for a Product by clicking ‘Buy Now'. Your order will be subject to these TikTok Shop Terms of Sale (including any Enhanced Terms (as defined in Clause 3)).2.2 If your order is successful, you will then receive an order acknowledgment message (via TikTok Shop or any other channel as determined by TikTok) which contains details of your order. 2.3 The order acknowledgement is confirmation that your order has been received and that a legally binding contract between you and the Seller has been formed based on the TikTok Shop Terms of Sale (including any Enhanced Terms) (“Sales Contract”).2.4 You must comply with your obligations under these TikTok Shop Terms of Sale (including any Enhanced Terms). 3 Enhanced Terms3.1 These TikTok Shop Terms of Sale set out your basic rights in respect of the purchase of a Product from a Seller. The Seller may, however, choose to offer certain improved rights of cancellation, return and refund (“Enhanced Terms”). Depending on their location, Sellers may also provide you with access to a free mediation scheme. Contact details of the relevant mediation organisation will be provided in the Enhanced Terms. 3.2 If a Seller offers Enhanced Terms, these will be detailed on the Product Detail Page of the relevant Product and will be deemed to apply to the TikTok Shop Terms of Sale instead of the equivalent terms set out below. 3.3 In the event of any conflict between the Enhanced Terms and the rest of the Terms of Use and Sale (including these TikTok Shop Terms of Sale), the Enhanced Terms prevail provided such terms are more favourable to you than the rights provided in these TikTok Shop Terms of Sale.4 Purchases4.1 If you have a right to return a Purchase or a cancellation right according to the applicable laws in your country, your rights to such return or cancellation will not be affected by any Sellers' rules to the contrary.4.2 The logistics for arranging a return of a Product and any associated fees will be as will be stipulated in terms and conditions provided by TikTok Shop Seller Center and as you agree with the Seller. 5 The Seller’s Liability to You5.1 If the Seller fails to comply with these TikTok Shop Terms of Sale, the Seller is responsible for loss or damage you suffer that is a foreseeable result of its breach, but it is not responsible for any loss or damage that is not foreseeable, except in cases of fraud or gross misconduct. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Seller failed to comply with these TikTok Shop Terms of Sale, both the Seller and you knew it might happen.5.2 The Seller is not permitted to exclude or limit in any way its liability to you where it would be unlawful to do so, including any mandatory provisions of local law. 6 Seller’s right to cancel6.1 The Seller may cancel your order (and, if relevant, require the return of any Products provided to you and the Seller will refund any amounts paid if) if any one of the following events occurs:you do not comply with your obligations under these TikTok Shop Terms of Sale; · you fail to make any payment when it is due; · the price listed was materially incorrect; or· you do not, within a reasonable time of asking, provide the Seller with information that is necessary for it to provide the Products (for example your delivery address),or for any other valid reason. 7 Product Ownership and Changes to Products7.1 A Product will be your responsibility from the time the Seller delivers the Product to the address you gave the Seller for delivery. You own a Product once the delivery status or order status of the product shows delivered on the TikTok Platform or in any TikTok system.). 7.2 Although the Seller makes every effort to display the colours accurately, it cannot guarantee that a device's display of the colours accurately reflects the colour of the Products. The Product may vary slightly from those images. 7.3 If the Seller is making the Product to measurements or specifications you have given it, you are responsible for ensuring that these measurements and specifications are correct. 8 Purchase Price, Delivery Costs and Tax8.1 The purchase price for a Product will be as set out on the Product Detail Page. 8.2 Sellers may offer one or more delivery options. The price for each delivery option will be as set out on the Product Detail Page.8.3 All purchase prices and delivery costs are inclusive of such applicable taxes, including but not limited to Japan Consumption Tax , as well as customs duty and any other applicable import taxes. Where it is not possible to provide the exact amount of such customs duty and other applicable taxes, we will indicate estimates of the amount of such taxes and duties.. For the avoidance of doubt, you will not be told to pay any additional charges. 8.4 You will pay the purchase price and delivery costs of the Product through the payment provider engaged by the Seller, using a valid payment method. 9 Delivery 9.1 The delivery time will vary depending on the delivery options offered by the Seller, as set out on the Product Detail Page. Your order will be fulfilled by the delivery date set out in the order acknowledgement message, provided however that this shall not apply in cases where there are exceptional circumstances that make delivery practically difficult or impossible. 9.2 If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot the Seller is required to contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite its reasonable efforts, the Seller is unable to contact you or re-arrange delivery or collection it may cancel your order.9.3 You agree that, you hereby authorize the Merchant (as applicable) to appoint a customs agent and/or logistic service providers to act in your name as representative in connection with the import and delivery of the goods and to pay any import VAT, customs duties and other related taxes (if any) on your behalf.10 Information About You and Your Privacy Please note that Sellers are independent controllers of the data that they collect about you via TikTok Shop, and TikTok is not responsible for their compliance with applicable law.11 Disputes Between you and the Seller11.1 You and each Seller that you choose to purchase from are responsible for resolving any dispute that may arise between you. TikTok may facilitate communications between Sellers and Buyers (or between Sellers/Buyers and relevant third parties), but TikTok is not a party to any such dispute and has no obligation to do so. 11.2 If you have a complaint relating to a Product, you should contact the Seller. You may also use any alternative dispute resolution process offered by the Seller. 12 Governing Law and JurisdictionThese TikTok Shop Terms of Sale are governed by the laws of Japan. TikTok and you agree to submit to the exclusive jurisdiction of the Tokyo District Court of Japan in respect to all disputes arising out of or in connection with these TikTok Shop Terms of Sale, including any question regarding existence, validity or termination of these TikTok Shop Terms of Sale. 13 Miscellaneous Terms13.1 Relationship Between the Parties: Nothing in these TikTok Shop Terms of Sale shall create any partnership, joint venture, franchise, agency or sales representative relationship between you and the Seller.13.2 Third Party Rights: Unless expressly stated otherwise, these TikTok Shop Terms of Sale do not give rise to any rights to any third party rights, no other person shall have any rights to enforce any of the terms in these TikTok Shop Terms of Sale and neither you nor the Seller will need to get the agreement of any other person in order to end the TikTok Shop Terms of Sale or make any changes to the TikTok Shop Terms of Sale. 13.3 Notice: The Seller may provide notices to you under these TikTok Shop Terms of Sale [within 60 days of you placing an order with the Seller by sending you an in-app message. You may provide notices to Seller under these TikTok Shop Terms of Sale by sending the Seller an in-app message. 13.4 Events beyond the Seller’s control: The Seller will not be liable for any delay or failure to perform any of its obligations under these TikTok Shop Terms of Sale for reasons, events or other matters beyond its reasonable control.13.5 Communication: You agree that contract related communication including invoicing may be made in electronic form.