Summary

What account information and settings can sellers manage under "My Account" on TikTok Shop?

• Sellers can modify login email, phone number, password, and activate two-step verification for security.
• They can view and manage trusted devices, shop logo, shop code, business type, seller type, shop name, and contact information.

How can sellers manage brand authorization and trademark verification on TikTok Shop?

• Sellers can add brands via My Account -> Account Settings -> Qualification Center -> Brand Qualification.
• Trademark owners need a valid trademark number; authorized sellers need letters of authorization. Verification involves email confirmation and code submission.

What are the steps for first and second-level authorization for sellers on TikTok Shop?

• First-level sellers provide brand info, authorization expiry date, and upload the letter.
• Second-level sellers need both first and second-level letters, providing brand info and document uploads, with options for permanent authorization.

How can sellers customize communication preferences on TikTok Shop?

• Sellers can edit message subscriptions under My Account -> Account Settings -> Communication Preferences.
• Important and shop-related messages are non-marketing and cannot be unsubscribed by the main account; marketing messages can be unsubscribed.

This article will help you find and customize all your account information and related settings under My Account.

Seller Profile

• Entrance: Seller center->My Account->My Profile
  

Account Information

• You can view and modify your account information including your log in email, phone number, password and TikTok account on this page.
• You can also activate two-step verification to further ensure the safety of your account. (If you turn on two-step verification, you'll need to enter your password and a verification code to access your account.)
• You can view and manage all trusted devices on this page.

Seller Information

• Within Seller Information, you can view your shop logo, shop code, business type, seller type, shop name and contact information. Here you can also modify your shop name
  

Business Information

• You can view your Identity Number, Business Owner Name and their Date of birth here.
  

Account Settings

User Management

• Entrance: Seller Center -> Account Settings -> User Management.
  

Brands

• You can manage all brands you added and add more on this page.
  
  

Step 1: Select My Account -> Account Settings -> Qualification Center -> Brand Qualification -> Add brand authorization
Step 2: Select Your Type of Authorization
Trademark Owner: Trademark registrant and TikTok Shop registrant are the same individual or company.

• Required: Trademark certificate number
• First-Level Authorized Seller: TikTok Shop registrant received letter of authorization from trademark registrant.
• Required : Level 1 letter of authorization.
• Second-Level Authorized Seller: TikTok Shop registrant received letter of authorization from 1st Level Authorized Seller.
• Required : Level 1 letter of authorization, and level 2 letter of authorization document

Step 3: Fill in required information

• Enter a valid 10-digit trademark number in the Trademark Number field and select verify.
• Once the trademark has been verified, validate the information within Category, Brand Name, and Country in the Trademark Information section is correct.
• In the "Verify email address" section, select the correspondent's email from the dropdown menu. The correspondent is usually the attorney on record.
• Selecting the Send Code option will require you to input the verification code sent to the selected email address.
• You can also delay the verification submission form by selecting the "Verify later" option.
• Note: This will require you to obtain the verification code information within 10 days. You must return to this submission page to fill in the verification code in order to complete the trademark submission.
• Click "Submit" once all information has been provided.
  
• Once the trademark has been submitted, you will see a Pending status on the Brand Qualification page.
• If you selected the "Verify later" option, you will see a Pending status with the action to "Verify code".
• If your trademark has been rejected, you will need to resubmit the trademark for verification.
• A Password Verification pop-up will appear. The correspondent's email provided during the Brand Authorization submission process will be displayed.
• Enter the code and select confirm.
• If you did not receive the code, select the send code option to resend.

1st Level Authorization Seller

• Input the Brand Information by providing the:
• Brand name
• Country or region
• Category
• Letter of Authorization issuer contact email
• In the first-level authorization section, provide the expiry date of the letter of authorization and upload a copy of the letter.
• Click OK once all fields have been completed.
  

2nd Level Authorization Seller

• Both the first- and second-level letters of authorization are required.
• Input the Brand Information by providing the:
• Brand name
• Country or region
• Category
• Letter of Authorization issuer contact email
• In the first-level authorization section, provide the expiration date and upload a copy of the document.
• If there is no expiration date specified on the letter of authorization, select "Permanent"
• In the second-level authorization, provide the expiration date and upload a copy of the document.
• If there is no expiration date specified on the letter of authorization, select "Permanent"
• Click OK once all fields have been completed.
  

Bank Accounts

You can view and manage your settlement account on this page. For more information please refer to:here

Taxes

You can view and manage your tax information on this page.

Warehouse Settings

• You can view and manage your warehouse and pickup address on this page.
  

Holiday Mode

• To learn about how to set up holiday mode, please refer to the "How to Enable Holiday Mode for Warehouse" section in this article.

Communication Preferences

By customizing the message subscriptions of your accounts, you can better manage the messages and get informed more efficiently. Go to My Account > Account Settings > Communication Preferences and click Edit, and you can modify all the subscriptions for the user accounts of your shop.
Select your accounts to subscribe or unsubscribe to a specific type of message, and confirm your choices by clicking Save. The changes will take effect in your current shop.
Types of Important and Shop are non-marketing messages, so the main account can not unsubscribe these types of messages. Type of Announcement are marketing messages, both main account and sub-accounts can unsubscribe if you don't want to receive this kind of message.
Message Types

• Important
• Review results - messages about review results, such as onboarding document reviews, logo reviews, brand reviews, etc.
• Violation notices - messages about violation warnings and penalties
• Appeals - messages about penalty appeal results
• Shop-related
• Shop updates - messages about your shop, accounts or finances, such as account activation, adjustments, settlements and withdrawals
• Orders - messages about orders, such as new orders
• After sales - messages about after-sales processes, such as return and refund requests
• Announcements
• Campaigns - messages about promotions, campaigns and incentive policies
• New features - messages about new features or feature modification updates
• Rules - messages about rule changes
• Seller growth - messages about how to grow your business, such as market reports, new user guides and resources, and educational materials such as how to start livestreaming and promote sales

Linked TikTok Accounts

For more information about linking TikTok Accounts, please refer to

• Official Account: here
• Marketing Account: here

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