Platform Commission Fee FAQs

TikTok Shop may modify this Article from time to time, in which case TikTok Shop will update the “Last Revised” date at the top of this Article. If TikTok Shop makes major changes to this Article, TikTok Shop will inform you in writing via multiple channels, including but not limited to policies, TikTok Shop Seller Centre, and email, 30 days before the changes take effect. However, it is your sole responsibility to review this Article from time to time to stay apprised of all updates. This article supersedes and replaces all prior agreements, covenants, warranties, representations, and understandings, whether written or oral, regarding TikTok Shop fees.

Q1. What is Commission Fee?

TikTok Shop calculates commission fees based on the category of each item within an order and charge sellers the aggregated total on all qualified orders. The commission fee charges will be deducted directly from the order settlement.

Q2. How to Calculate an Order's Commission Fee?

Example1: Order with single Item by different Discount and Refund StatusAssuming a customer's order contains 1 item, subject to 7% fee rate.
Example2: Order with products from multipleAssuming a customer's order contains 2 items, subject to 10% and 9% fee rate respectively.

Q3. Why is the commission fee increasing?

TikTok Shop is dedicated to enhancing seller experience with platform improvements and added functionality, such as increasing our investment into campaigns and enhancing the affiliate program.
Building on the opening of TikTok Shop in Japan, we are committed to enhancing user, seller, creator, and partner experience with platform improvements and added functionalities.

Q4. How often is the commission fee adjusted?

There is no definitive frequency for commission fee adjustments. In case of a commission fee adjustment, TikTok Shop will inform you in writing via multiple channels, including but not limited to policies, TikTok Shop Seller Centre, and email, 30 days before the changes take effect. However, it is your sole responsibility to review this Article from time to time to stay apprised of all updates.

Q5. Is there any Commission Fee Reduction Programs？

Sellers have the opportunity to reduce their commission fee charged by the platform if any of the following circumstances apply:

1. New Seller Reduction：New seller who upload 3 products within 45 days of onboarding will be eligible to claim a commission incentive. After claiming the reward, they will enjoy a fixed 7% commission rate for the following 45 days.
2. Commission Saving via GMV Max：Commission savings via GMV MAX is a new feature launched by TikTok Shop Ads. It helps sellers who spend more on ads to receive greater platform commission reductions, enabling them to achieve GMV growth at scale.

Q6. Where can sellers check the details of the commission amount?

Sellers may find the commission fee under the name "TikTok Shop commission fee", under the group "Fees". Aggregated data can be found in the Seller Centre > Finance > Overview > Financial summary and the fees for each transaction in the Seller Centre > Finance > Overview > Statements.
Note: The above screenshots are mock-ups for reference. The actual interface and rates are different.

Q7. What does the refund process look like?

If the entire order is returned, the full commission fee will be refunded to the seller. If part of the order is refunded, only the commission fee charged on the refunded item(s) will be refunded to the seller.

Q8. Will sellers receive an invoice describing the commission fee amount that TikTok Shop has charged?

Yes, sellers will receive an invoice the following month for the previous month's billing period. Sellers may visit Seller Center > Finance > Overview > Invoices > Platform invoices to download the invoice.

Q9. What should sellers do if they have enquiries about the commission fee?

Sellers may reach out to the support team via the Help Centre. Or get in touch with their assigned AM.
Note: The above screenshots are just mock-ups for reference. The actual interface and rates would be different.